Cognota Support

Onboarding Experience Video

Rebecca McDougall

Ryan Austin

Getting Started

This resource walks you through the steps to complete your registration as a collaborator or Subject Matter Expert.

Registering as a Collaborator

An overview of Admin, Design Owner and Collaborator permissions

User Roles and Permissions

Add additional administrator users to your account

How do I add additional admin users?

Add additional Design Owners users to your account

How do I add additional Design Owners?

Remove users from your account or from a design

How do I remove users, Collaborators or Admins?

Instructions to add and re-invite Collaborators

How do you add or re-invite Collaborators?

Users

Insights [Video]

Change your organization branding across your account

Account Settings

Branding and Account Settings

This article provides a summary of the Email Notifications that Synapse will send to your requestors and users!

Email Notifications

Instructions on how to make duplicate designs and templates

Can I duplicate a design?

Instructions on how to change the owner of a design

How do I transfer ownership of a design?

Project Management

An overview of how to add and remove available tags.

How do I manage my Design Tags?

This article will show you how to apply tags and filter your design listing.

How do I tag and filter my designs?

Tagging

Enabling SAML authentication for your organization

How to set up Single Sign-On

Add xAPI based training in Docebo LMS/LRS

How to add training content via the xAPI (Tin Can) in Docebo LMS

How to configure the xAPI (Tin Can) in my Learning Record Store (LRS)

Single Sign-On and Integrations

To help you get started in Synapse, we've put together some virtual Tours that will guide you around the product!

Let's go for a Tour!

Schedule a webinar to train new SMEs or Design Owners

Train-the-Trainer Webinar

An overview of which browsers Synapse supports.

Browser Support

We're here to help you and your team along the way!

How to access Synapse support

Support

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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