Cognota Support

Onboarding Experience Video

Rebecca McDougall

Ryan Austin

Getting Started

This resource walks you through the steps to complete your registration as a collaborator or Subject Matter Expert.

Registering as a Collaborator

An overview of Admin, Design Owner and Collaborator permissions

User Roles and Permissions

Add additional administrator users to your account

How do I add additional admin users?

Add additional Design Owners users to your account

How do I add additional Design Owners?

Remove users from your account or from a design

How do I remove users, Collaborators or Admins?

Instructions to add and re-invite Collaborators

How do you add or re-invite Collaborators?

Users

Insights [Video]

Change your organization branding across your account

Account Settings

Branding and Account Settings

This article provides a summary of the Email Notifications that Synapse will send to your requestors and users!

Email Notifications

Instructions on how to make duplicate designs and templates

Can I duplicate a design?

Instructions on how to change the owner of a design

How do I transfer ownership of a design?

Project Management

An overview of how to add and remove available tags.

How do I manage my Design Tags?

This article will show you how to apply tags and filter your design listing.

How do I tag and filter my designs?

Tagging

Enabling SAML authentication for your organization

How to set up Single Sign-On

Add xAPI based training in Docebo LMS/LRS

How to add training content via the xAPI (Tin Can) in Docebo LMS

How to configure the xAPI (Tin Can) in my Learning Record Store (LRS)

Single Sign-On and Integrations

To help you get started in Synapse, we've put together some virtual Tours that will guide you around the product!

Let's go for a Tour!

Schedule a webinar to train new SMEs or Design Owners

Train-the-Trainer Webinar

An overview of which browsers Synapse supports.

Browser Support

We're here to help you and your team along the way!

How to access Synapse support

Support

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.