October 15, 2021

  • Resolved an issue where users invited as collaborators to a design cannot be referenced in a comment if they have not clicked on or accessed the design they were added to collaborate on.

  • A fix for an issue where a blank page would appear when navigation format is set to "By Topic" and there is no topics in the design and lessons have assets.

  • Resolved an issue where assistive text on training requests wouldn't show if you add a title and you don't add a description.


September 29, 2021

  • A fix for an issue where the Add Date and Assign a User options for the Tasks section of cards did not save.

  • Resolved an issue where using several different accounts on the same browser, and switching around between accounts (especially SSO accounts), would cause the new user to see data from the previously logged in account.


September 27, 2021

  • Resolved issue where task name focus moves to next input without user click.


September 16, 2021

  • Ability for Collaborators to delete lessons or topics in Designs without needing to contact an Admin.

  • An ehancement that hides the label that specifies the number of topics on the Course Overview page if there are no topics within a given lesson.

  • Ability to export individual requests to CSV so they can be shared with stakeholders for feedback and collaboration.

  • Ability for Admins to reorder the active tasks within a project so they can be listed in a particular sequence or priority.


September 13, 2021

  • Resolved an issue where the upload using the “My Device” upload option does not select files until option is set to all files.


September 9, 2021

  • An enhancement that allows admins to see a quick preview of any files uploaded by requesters, so they can quickly decide if the file has any content required for the request to move forward. This also allows admins to download the original file uploaded by the requester, so they can see in full details any format/formulas/animations that the original file contained.

  • The ability for admins to choose a setting where Learners have to scroll to the bottom of the lesson before they can advance, making sure learners are taking in all the knowledge necessary to complete the course objectives.


September 7, 2021

  • An enhancement to our Resource Assignment feature that allows Admins to specify Job Roles for team members, and view resource availability filtered by Job Role.


September 2, 2021

  • Resolved an issue where Planning Cards were not being automatically created when a new request was received.

  • Resolved an issue where some Planning Cards were duplicated in multiple stages and the completed stage.


September 1, 2021


August 30, 2021

  • Fixed a capitalization discrepancy for the Completed and Canceled text on the Insights page.


August 26, 2021

  • An update to our Capacity Planning features that provides the abilities for an Admin to specify and update the hours that resources are assigned to work on each project, set team available hours, and view resource availability when assigning.


August 23, 2021

  • Fixed the labelling of "Tasks" within Planning Cards.

  • Fixed copy option for sharing your request portal link on Firefox.

  • Fixed content size toggle not selected when you tab through the layout tab in branding settings in a design.

  • Fixed spelling of "acction" in collaboration card.


August 19, 2021

  • A new feature to ensure all new accounts that are created have a sample card on the Planning page to help make it easy to get started.


August 16, 2021

  • Fixed an issue where custom assessment completion messages did not show in Preview.

  • Fixed an issue where editing an original or duplicate assessment (for an assessment that had been duplicated) would update both.

  • Fixed an issue where Scored Assessments were not being calculated correctly if a user visited a question more than one time.


August 12, 2021

  • The addition of Analytics per category to the Insights section which provides Admins with additional insights into key metrics across requests, projects, and designs.


July 22, 2021

  • XML zip folder includes a "Synapse_Import" folder inside media folder to assist with asset location within LCMS tools.


July 21, 2021

  • Resolved an issue where the screen shows a blank page briefly when you open the Blueprint tab.

  • A fix for the loading spinner being beneath the top bar when opening forms.

  • Removed "Enter a Task Name" default text.

  • Resolved issue where formatted text in tables ended up underneath the text they're beside upon export to PPT.

  • Updated branded Mini Preview for PowerPoint Export to match actual export.

  • Resolved an issue where the Static SCORM package was showing a white screen in the LMS.

  • Fixed a Cloudfront auto download after upload issue.

  • A fix so learners are not added to the Users list when private training content is accessed.

  • Updated accessibility highlight on Knowledge Check answer when tabbing through on keyboard to Synapse blue.


July 19, 2021

  • Requestors will no longer see the comment button if their training request is still in Draft.


July 14, 2021

  • A fix for an issue where Preview and Published Designs would not load if there was an empty asset.

  • Resolved an issue where file keys with special characters were causing 404 errors.

  • An update to the XML zip folder structure that allows clients to seamlessly import the folder into other platforms without having to manually create media folders.


July 9, 2021

  • A fix for an issue where images appeared shrunken in Preview.


July 8, 2021

  • Design Redesign post release bug fixes


July 7, 2021

  • A fix for an issue where NAN% showed when a course was completed that had Track Completions toggled on, but no Assessment assets in the course.

  • A fix for an issue where various chevrons overlay tooltips in Templates.

  • A fix for an issue where clicking on a Lesson within Blueprint brought the user to the bottom of the page instead of the top (leading to have to scroll up).


July 6, 2021


June 29, 2021

  • Enhanced layout settings for your Designs including choosing whether the sidebar menu is collapsed or expanded, whether your content displays compact or expanded and controls around topic and lesson navigation.

  • Ability to Complete and Cancel projects on the Planning Board.

  • Support for .story and .zip file types as attachments to Planning Cards.

  • A progress circle on Planning Cards to show task completion.

  • Introduced a character counter for Audience and Description fields to ensure full text shows on your launched content

  • Renamed "Tasks" to "Action Items" within the design section.

  • Added a maximum height to images added in CKEditor to better support the display of images in the PDF export.

  • Better support of images with transparent backgrounds in the PPT export.


June 22, 2021

  • A fix for an issue where clicking on a linked request and then going back to Planing and clicking on another Card (that has a linked request) shows a white screen.

  • A fix for the lesson label shows Lesson NAN of 0 when there are no lessons in the design and clicking on Summary shows a white screen.

  • A fix for Assessments where answers overlap the buttons in the set correct answer section.

  • A fix for Accessibility where you needed to press tab multiple times before elements are highlighted.

  • Updated Accessibility highlight on Knowledge Check answer when tabbing through on keyboard to the Synapse blue.

  • A fix for the Planning Card description icon needs to close at right and other icons sizing improvement.

  • A fix for Planning Card expanded view not closing when clicking on any other link (tab or linked design/request)

  • A fix where the assignee modal was not appearing if user is assigned to a card task, then removed, then assigned again, then removed again.


June 21, 2021

  • A fix for an issue where Planning Cards were duplicated when moving from one stage to another.

  • A fix where Designs failed to load if Alternative text was added to an Attachment Asset prior to the file being uploaded.


June 17, 2021

  • Introduced the ability to publish and unpublish forms from the request portal.

  • Ability to approve or close request when viewing the request details.

  • Ability to delete requests from the request list.


June 15, 2021

  • A fix to ensure that the lock content toggle prevents all content from being edited.

  • A fix for an issue where clicking on the eye icon in advanced assessments produced an error.


June 14, 2021

  • The ability to route forms and notify specific admin users of new requests.

  • Requests are now sorted by default with newest requests at the top.


June 8, 2021

  • A fix for the Planning Card not scrolling with the page when in the Requests section.

  • Resolved typo with word "Wavelength" throughout assessment functionality.

  • A fix for Course Titles with 13+ characters and paint bucket icon in Branding Settings.

  • A fix for when the Design logo is removed to display Account level logo instead.

  • A fix for an issue where empty assessments were causing app crash issues.

  • Fixes for Pendo implementation.


June 2, 2021


May 25, 2021

  • Allows Admins to assign Tasks to other Admins.

  • Ability to assign a due date for each Task.

  • Previewing fonts: Ability to see the font style you're selecting for your design.

  • Coloured Labels: Ensures labels and other elements in Preview match the START button.

  • Ability to customize a Disclaimer notice and Disclaimer link for your design.

  • Ability to duplicate a card on the Planning board, with Tasks, Description, and project properties included (linked Requests, Designs, Attachments, Links not included).

  • Removes an unnecessary & inelegant extra step when adding an attachment to the Request/Content section of a Planning card. More seamless experience!

  • Read more here!

  • Better UI for long Task names.

  • Better UI for long Stage names.


May 6, 2021

  • Update where Planning cards automatically open when they are created.

  • Adds text in Closed/Approved email notification email to let Requester know that feedback was provided by an Admin.

  • Changes all references of “Rejected” or “Declined” in the platform to be “Closed.”


April 28, 2021

  • Improvements to Logo UI, ability to upload a Background Image, and other UI improvements in Branding Settings.

  • Adds IE Not Supported Messages specific to Requesters.

  • Adds an IE Not Supported message when adding Assessments.


April 22, 2021

  • Installed Pendo to support capturing analytics in our product.


April 21, 2021

  • Fixed issue that caused a white screen when deleting Planning cards

  • Fixed issue where three dot menu of the last stage in Planning board did not appear unless you hovered over a very specific area.


April 14, 2021

  • Ability to drag and drop links, files, designs under REQUEST and CONTENT sections of Planning expanded card views.

  • Updating the placeholder text for Insights search bar to be more accurate.


April 8, 2021

  • Fixed issue where mouse pointer in Matching assessment became stuck after option selected.

  • Fixed issue where "IE Not Supported" message did not appear when users accessed link via comment notification email.

  • Resolved PowerPoint formatting issues.

  • Resolved issues with Search & Filter functionality on the Planning Board.

  • Fixed issue where icons on Planning Board would periodically not display.

  • Fixed issue where when a user register and adds a space at the end of their first name and/or last name, opening the design tab of a design will load a blank page.


April 6, 2021

  • A No access message when non-Admins access a copied Planning card link

  • An E2E test derived from a previous Post-Mortem to check that Design Comments can be deleted


March 30, 2021

  • Minor UI update to switch a hand icon for a gear icon

  • A technical update for a more elegant fix for a previous issue


March 23, 2021

  • Fixed issue where duplicating a project with incomplete advanced assessments caused getting stuck with a loading spinner


March 22, 2021

  • Ability to link to Planning cards, as well as additional icons providing info on each card in the Planning board view


March 17, 2021

  • Fixed issue where removing a request/design would also remove the link and attachments.

  • Fixed issue with CKEditor where the text format is being removed when replacing the text (When using a spell checker like Grammarly).

  • Ensured the requirement card name saves if you add a new card or adjust the card before clicking outside the card first.

  • Resolved issue where a white page would appear when you refreshed the page.

  • Fixed embed asset disappearing after changing the asset title (only for Vimeo videos).

  • Resolved issue where Browser popup "Changes you made may not be saved." appears upon closing the Summary tab.

  • Fixed issue with Private SCORM courses in Docebo (any LMS) redirecting the user to a new tab after clicking on sign in.

  • Resolved issue where Planning Card blinks the old design title before showing the new one.

  • Fixed issue where hyperlinks in CKEditor bring you to a 404 page if you don't type out http://www.

  • Resolved issue with Planning Board where after 1 hour, when you change the status of a request, the status doesn't change although that the user receives the request change email.

  • Fixed issue where if hyperlink has incomplete URL in CKEditor, error "Cannot open the specified file" appears upon trying to open the link in PowerPoint export.


March 11, 2021


March 5, 2021

  • Fixed issue where duplicate project with multiple assessments were causing server issues.

  • Fixed issue where Lesson 1, 2, and 5 of the Sample Onboarding Project for new accounts was inconsistently missing one advanced assessment.


March 3, 2021

  • Created Health Check for ability to check important endpoints on backend.

  • Removed AWS xray as it was not needed.

  • Fixed issue that caused error when PPT export had too much copy text.

  • Fixed issue where nothing happened when you clicked on green Track Changes highlight suggestions after refreshing the page.

  • Fixed issue where text was jumping around when typing in CKEditor in Planning Expanded Card View.


February 24, 2021

  • Fixed issue where when you click on a topic, it doesn’t jump to the topic.

  • Resolved Reset Password flow for Training Intake.

  • Fixed "You have a new comment" email in Synapse "Canadian instance" has a wrong URL.

  • Ensured Long URLs added to a planning card do not have the URL cut off.

  • Fixed issue where some users would see a white screen after sending an invitation.

  • Unified the data picker format in Synapse and Requests to match Mon DD,YYYY (eg. Feb 25, 2020).

  • Added Error checking on Training Intake Login Page to match Error checking on Synapse Login Page.

  • Aligned padding in Approve Request modal dropdowns.

  • Fixed issue where asset names spill out of asset card or overlap icons if they are over 50 characters long.

  • Fixed issue where if a Request is Approved or Rejected from the Planning Card's Expanded View, the copy text in the email the Requester receives is the Form Name, not the Request Title.

  • Aligned the Remove icon for Synapse Requests to the Remove icon for any of the other Request/Design cards.

  • Aligned the +ADD FORM button on the Forms page and the INVITE button on the Users page to the same shade of blue as other buttons.

  • Increased icon size in INVITE button on Users page which was disproportionately small.


February 23, 2021


February 16, 2021

  • Fixed the root cause of app crashing when a Planning card was moving across stages across different browser tabs.


February 2, 2021

  • Fixed issues causing white pages upon opening the Planning page.


January 28, 2021

  • Fixed inconsistent issue where tooltip modal did not close upon mouse leave.

  • Fixed issue where linked Design in expanded Planning card view did not change when switching cards.

  • Fixed issue where the app crashed upon clicking on a Planning card assigned to a user with a username that has spaces.


January 27, 2021

  • Fixed issue where logo overlaps Preview course menu if a logo is uploaded in account's settings, but neither the Project nor Template used have a logo.

  • Fixed issue where requestors that are later invited as Users on the account get error message "That email has already been registered" while trying to register.

  • Resolved if requester is not logged in/has not logged into TR Intake Form in the browser before, Submitted/Approved/Rejected email link does not SSO them in.

  • Ensured the breadcrumb for Course is {course} in Comment Mention, Task Assignment, and Task Resolvement Emails directs correctly.

  • Added default Assistive Text for Templates for Objectives in Learning Objectives, and Advanced Assessment questions.

  • Updated numbered list so they do not spill out of table in Blueprint once you get into Double Digits.

  • Fixed "<- Back" in subnav bar doesn't work on Admin-view of Request if you're brought there from Comment email.

  • Ensured tags that are deleted, delete right away.

  • Fixed issue where logo overlaps Preview course menu if a logo is uploaded in account's settings, but neither the Project nor Template used have a logo.

  • Resolved issue where requester could submit TR Request even if a Required Date field is empty (if they filled it in and then erased the field).

  • Resolved issue where the collaboration modal doesn't close when clicking outside or pressing ESC.


January 26, 2021

  • Fixed an issue where users received NAN% on their final Preview page if they had third party cookies blocked.

  • Fixed an issue involving special characters in XML zip download folder names.


January 19, 2021

  • Updated all references of “Project” to be “Design” in the platform.

  • Fixed issue where collaborators were not receiving an email letting them know they've been invited to a project if they are already a Synapse User.

  • Fixed issue where changes to the Project Title were not reflected in the Planning Board card.

  • Resolved issue where when a comment is left upon Rejecting/Approving a Request, the box in the Requester's Portal says "commented:" but does not state who commented.

  • Fixed issue where if you're an Admin in the Requesters Portal, clicking on the Notification Bell causes the app to crash.

  • Resolved paste functionality for Advanced Assessments producing "Oops. A connection could not be established..." error.

  • Resolved issue where duplicated projects did not include Advanced Assessments from original Project.

  • Fixed issue where comments added to Design section for Course Title, Description, and Audience do not show up in the Blueprint, and Comments added to the Blueprint for Course Title, Description, and Audience do not show up in Design.

  • Resolved changes to Course Hierarchy are not being reflected for Learning Objectives in Blueprint and Preview

  • Ensured CKEditor Display 1 style is consistent between Design Section (CKEditor) and Preview.


January 14, 2021

  • SCORM Bookmarking allows the ability to leave a SCORM or xAPI-uploaded course in your LMS, so when you return, it brings you back to where you left off.

  • Removed extra course level from XML folder structure.

  • Fixed issue where screen flashed a previous asset before showing the asset that was actually selected.

  • Fixed XML generating reverse order of assets.


January 11, 2021

  • A complete rewrite of our PPT export to prevent slowness and app crashing when large designs were exported.


January 5, 2021

  • Fixed an issue that caused the app to crash when a card was assigned to a user with no name or with only one name.


January 4, 2021

  • Fixed an issue that caused uploaded images to disappear upon collapsing and expanding the asset.

Did this answer your question?