To add an admin, you must also be an admin.

If you are not an admin, please ask an admin from within your organization to follow these steps:

  1. Click on the Users tab on your dashboard.

  2. Click on "INVITE".

  3. Add the email address of the admin.

  4. Select the "Admin" user type option.

  5. Synapse will send an email notification to the new administrator to register.

  6. Check to see their status under the Status tab.

If you require Synapse to change an existing user into an administrator, please email us at

For more information on inviting new users as admins, check out this article!

Did this answer your question?