Cognota Support

Rebecca McDougall

Asia Ali

Updates on new releases to the Synapse platform

Feature Announcements

You can follow along here with all updates related to Synapse! Our changelog will capture all new features, enhancements and bug fixes.

2022 Product Changelog

2021 Product Changelog

Product Changelog

[January 28, 2022] Upgrade Users to Admins

[January 7, 2022] Delete Users

[September 16, 2021] Reorder Tasks

[September 16, 2021] Export Individual Requests

[September 9, 2021] Download Request Files in Original Format

[September 9, 2021] Design - Disable Lateral Navigation

[September 8, 2021] Resource Assignments - Job Roles

[September 1, 2021] Resource Assignments - Weekly Availability View

[August 26, 2021] Improvements to Resource Assignments

[August 13, 2021] Updates to Insights

[July 23, 2021] Resource Assignments

[July 7, 2021] Updates to Insights

[June 29, 2021] June Release

[June 18, 2021] Updates to Training Intake

[June 15, 2021] Form Routing

[June 2, 2021] Design Section Refresh

[May 26, 2021] May Release

[April 29, 2021] Course Branding: Background and Logo Enhancements

[March 23, 2021] Planning Card Improvements

[March 12, 2021] Planning Card Tasking

[February 24, 2021] Updates to the Planning Board

[January 14, 2021] SCORM Bookmarking

[December 17, 2020] Design Hierarchy Update

[December 16, 2020] Planning Board Updates

[December 4, 2020] Invite Users as Synapse Administrators

[December, 2020] Synapse Menu Navigation Update

[November 5, 2020] Training Intake - Assistive Text

[August 18, 2020] Training Intake - Form Titles

[August 10, 2020] Duplicate Forms

[July 9, 2020] Training Intake - Sections

You can now customize whether questions are required or optional!

[June 6, 2020] Training Intake - Required and Optional Questions

Making it easier to collaborate with requestors and triage your requests!

[May 12, 2020] Collaboration - Training Intake

You can now access your custom share URL directly from the platform!

[May 10, 2020] Launching Your Request Portal

We're excited to announce a centralized place to find out about new enhancements and Synapse features!

[May 2020] Launching our Feature Announcement Archive

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.